At SynapData, we collect information in several ways to provide you with quality front-end development education services. Understanding what data we gather helps you make informed decisions about using our platform.

When you register for our learning programs, we collect basic contact information including your name, email address, and phone number. This information helps us communicate course updates, schedule changes, and important announcements about your learning journey.

• Personal identification information (name, email, phone number)
• Educational background and programming experience level
• Course preferences and learning goals
• Payment information processed through secure third-party providers
• Technical information about your device and browser for optimal course delivery

Your information serves specific purposes related to delivering educational services and maintaining our learning platform. We believe in transparent communication about how your data supports your educational experience.

Course administration represents our primary use of personal information. We use your contact details to send course materials, notify you about schedule updates, and provide technical support when needed. Your educational background helps us customize learning recommendations.

• Delivering course content and educational materials
• Processing enrollment and managing your student account
• Providing customer support and technical assistance
• Sending important updates about courses and platform changes
• Improving our educational programs based on student feedback
• Complying with legal requirements in Taiwan's educational sector

We occasionally analyze aggregated student data to improve our curriculum and identify areas where students need additional support. This analysis never includes personally identifiable information and helps us create better learning experiences.

SynapData works with select service providers to deliver our educational programs effectively. These partnerships require careful consideration of data protection standards and clear agreements about information handling.

Our payment processing partners handle financial transactions securely without storing your complete payment information on our systems. Video conferencing platforms used for live sessions may temporarily process your name and email for meeting access.

• Payment processors for secure transaction handling
• Email service providers for course communication
• Cloud storage services for course material delivery
• Video conferencing platforms for interactive sessions
• Analytics services using anonymized data for platform improvement

Legal compliance may require information disclosure in specific circumstances, such as valid court orders or government requests related to Taiwan's educational regulations. We evaluate such requests carefully and provide only necessary information.

Understanding your rights regarding personal data helps you maintain control over your information. Taiwan's personal data protection laws provide specific rights that we actively support through clear processes.

You can request access to your personal information at any time by contacting our support team. We typically respond to data requests within ten business days and provide information in easily understandable formats.

• Access your personal data and understand how we process it
• Correct inaccurate information in your student profile
• Request deletion of your account and associated data
• Withdraw consent for marketing communications
• Export your data in commonly used formats
• File complaints with Taiwan's data protection authorities

Account deletion removes your personal information from active systems within 30 days. Some information may remain in backup systems for up to 90 days for technical reasons, but becomes inaccessible for normal operations immediately.

To exercise these rights, send a detailed request to our privacy team at the contact information provided below. We may ask for identity verification to protect against unauthorized access attempts.

Protecting student information requires multiple layers of security measures and ongoing attention to emerging threats. Our approach combines technical safeguards with staff training and regular security assessments.

All data transmission occurs through encrypted connections using industry-standard SSL/TLS protocols. Our servers employ advanced firewalls and intrusion detection systems monitored continuously by security professionals.

• Encrypted data transmission and secure server infrastructure
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices
• Limited access controls based on job responsibilities
• Secure backup systems with encrypted storage
• Incident response procedures for potential security breaches

In the unlikely event of a security incident affecting personal data, we follow Taiwan's notification requirements and contact affected students promptly with clear information about what happened and recommended protective actions.

We maintain your information only as long as necessary to provide educational services or meet legal requirements. Clear retention periods help ensure we don't keep data unnecessarily while maintaining records needed for legitimate purposes.

Active student accounts retain personal information throughout enrollment and for two years after course completion to support transcript requests and alumni communications. Marketing preferences remain active until you withdraw consent.

• Active enrollment: Throughout course duration plus two additional years
• Payment records: Seven years as required by Taiwan business regulations
• Support communications: Three years for quality improvement purposes
• Marketing consent records: Until consent withdrawal or account deletion
• Technical logs and analytics: Twelve months maximum with anonymized data

Automated deletion processes remove expired data according to established schedules. Manual deletion occurs within 30 days of account closure requests, with secure data destruction methods preventing recovery.

Some anonymized information may be retained indefinitely for statistical analysis and curriculum improvement purposes. This data cannot be linked back to individual students and supports our educational mission.

Our website uses cookies and similar technologies to enhance your learning experience and analyze platform usage. Understanding these tools helps you make informed choices about your browsing preferences.

Essential cookies enable basic website functionality including login sessions and course progress tracking. Without these cookies, you cannot access your student dashboard or participate in online learning activities.

• Essential cookies for login sessions and course access
• Performance cookies to monitor website speed and reliability
• Functionality cookies for personalized learning preferences
• Analytics cookies using aggregated data for platform improvement

We don't use tracking cookies for advertising purposes or share cookie data with external marketing networks. Our focus remains on educational service delivery and platform optimization.

Some of our technology partners operate servers outside Taiwan, requiring careful consideration of international data protection standards. We ensure appropriate safeguards protect your information regardless of processing location.

Cloud storage services may process data in facilities across Asia-Pacific regions with equivalent privacy protections. Video conferencing platforms operate globally but apply consistent data protection standards.

• Cloud infrastructure primarily within Asia-Pacific regions
• Video conferencing services with global presence but strong privacy commitments
• Payment processing through internationally recognized secure providers
• Email services operating under strict data protection agreements

All international transfers comply with Taiwan's personal data protection requirements and include contractual safeguards ensuring equivalent protection levels. We regularly review these arrangements to maintain compliance.

Privacy practices evolve with technology changes, legal requirements, and educational service improvements. We review this policy regularly and notify students about significant updates affecting their rights or data handling.

Minor clarifications or additional detail may be added without individual notification, but substantial changes trigger email notifications to active students and prominent website notices.

• Regular policy reviews at least annually
• Email notifications for significant changes affecting student rights
• Website notices highlighting important updates
• Archive of previous policy versions available upon request

Continued use of our educational services after policy updates indicates acceptance of revised terms. Students who disagree with changes can contact us to discuss concerns or request account closure.